Refund Policy

1. Scope

This Refund Policy applies to all subscription fees and service charges paid to PestGuard International (Pvt) Ltd. ("PestGuard", "we", "us") for access to the PestGuard pest control compliance software platform, whether paid online through PayHere or by bank transfer.

2. Refund eligibility — 7 day window

Subscription fees or service charges can be refunded within 7 days of purchase if technical issues prevent service use. To be eligible, you must:

• Submit the request within 7 calendar days of the payment date;
• Describe the technical issue that prevented your use of the service, including the affected account and facility; and
• Have allowed our support team a reasonable opportunity to investigate and attempt a fix.

3. Non-refundable situations

• Requests made more than 7 days after the payment date;
• Subscription periods already substantially consumed where the platform was available and functioning as described;
• Issues caused by your own network, devices, browsers, or incorrect data entry, rather than by a fault in the PestGuard platform;
• Complimentary, promotional, or free-trial periods, for which no fee was charged.

4. How to request a refund

Email wageeshauwpe@gmail.com from the account owner's registered email address with your company name, payment reference, payment date, amount in LKR, and a description of the technical issue. We acknowledge requests within 3 business days and complete our review within 7 business days.

5. Refund method

All approved refunds will be credited back exclusively to the original payment-initiated media/method used during the initial transaction. For card payments made via PayHere, the refund is returned to the same card. For bank transfers, the refund is remitted to the same bank account from which the payment originated. We do not issue refunds to alternative cards, accounts, wallets, or in cash.

Once approved and processed, card refunds typically appear on your statement within 7–14 business days, depending on your issuing bank. Bank transfer refunds are usually credited within 5 business days.

6. Cancellations

You may cancel your subscription at any time. Cancellation stops future billing; it does not automatically create a refund for the current period, which remains subject to the 7-day eligibility rules above. All prices and refunds are handled in Sri Lankan Rupees (LKR).

7. Contact

PestGuard International (Pvt) Ltd. — wageeshauwpe@gmail.com